“Machines excel in processing data and making decisions based on predictive logic — so much so that they will likely eventually become more effective than their human counterparts at many of these analytical tasks. However, they fall short of grasping the intricacies of human emotions and social dynamics.   “A.I. will become a complement to our human experience […]

I recently taught a Foundations of Coaching class to a group of professionals in Philadelphia. The participants quickly realized how challenging it can be to ask questions instead of tell others what to do. Why is the coaching skill of asking questions relevant for the workplace? And how can asking questions support greater understanding and […]

Check your assumptions. That is this month’s tip. When you do not ask questions with curiosity, when you do not seek to learn more, when you assume you know what the other person will say or do, that leads to misunderstandings, errors, and underperformance. In January and February, the coaching tips focused on listening. One […]

Building on last month’s tips about listening, this month I share some examples of how to listen and speak with your heart below. Direct report: I‘m just really struggling right now to focus. There is so much to do and I just feel overwhelmed. Manager: [In the manager’s mind: Well, our customers don’t care you […]

Listen to what others have to say at the 3rd level. What is the 3rd level? Also called “global listening”, this involves tuning into everything about the other person, yourself, and everything in your environment all at the same time. This includes noticing your own bodily sensations, sensing the other person’s energy, being aware of […]

It’s that time of year again – the time to turn your calendars, and shift your focus toward a new beginning, a fresh start and a new chapter in your life. The beginning of a new year is a rebirth of sorts, and an opportunity for a mental reset. It is full of potential and […]

December and the holidays are upon us, and that means a new year is right around the corner. What does that mean for us as leaders? How do we prepare for 2023? The past several years has seen one continuous disruption and challenge after another. Adjusting, adapting and redirecting became critical behaviors during these chaotic […]

With the critical US midterm elections less than one week away, it’s safe to say the stakes are higher than ever. According to the Washington Post, ‘This is the Most Important Election of your Lifetime. Or is it,’ “President Biden recently said that the upcoming midterms would be “one of the most important elections in our lifetime.” Divisive and […]

“Executive presence!” A magical buzzword and phrase often whispered in meetings and throughout the [virtual] office. Interestingly enough, it is an ambiguous concept, even a contentious topic at times, and generally a term that many leaders and employees struggle to define and understand. It is most definitely an elusive, intangible characteristic that great leaders are […]

I cannot believe that it is already the second week of September. Here in the northern hemisphere, many of you parents have children who are already back in school, or they will be very soon. This is the third time our kiddos are heading back to school since the onset of the global pandemic. Continue […]